Familiar Jewelry Return and Refund Policy

What is your return policy?

We accept all international returns within 14 days of delivery. If you are returning a product please Contact Us. If a request is not sent within 14 days of delivery, you will be ineligible for a refund. 

Note:  Custom orders are final sale and are not eligible for returns.

Please return all unused items enclosed in a padded bag or box for protection. All sale items purchased, including sample sale pieces, are considered final sale and are not eligible for a refund or return. Postage will be at the buyer's expense. We recommend using registered/trackable post as we do not hold responsibility for lost packages.

What if I want to exchange my order?

If your item was purchased at full price and is unworn/unused within 14 days of delivery, you are eligible to exchange your item for a product of equal or lesser value, or top-up the excess. Please Contact Us to arrange for your exchange.

When can I expect my refund?

Refunds are issued within 2 business day of our receipt of the returned product.

Can I return or refund discounted items / sale items?

All sale items are final sale. They’re eligible for exchange only. You can top-up the excess amount if required. 

What if my item arrives damaged?

Apologies about this! Kindly Contact Us right away.